Privacy Policy
Your privacy is fundamental to our commitment. Learn how we collect, use, and protect your personal information.
At Vital Luxe, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or engage with our services.
Information We Collect
Personal Information
- • Name and contact details
- • Email address
- • Phone number
- • Shipping and billing addresses
- • Payment information
- • Account credentials
Technical Information
- • IP address and browser data
- • Device information
- • Cookies and tracking technologies
- • Website usage analytics
- • Performance and error data
- • Location data (with consent)
How We Use Your Information
Order Processing
To process your orders, handle payments, arrange shipping, and provide order confirmations and updates.
Marketing Communications
To send promotional emails, newsletters, and product updates that may interest you (with your consent).
Customer Support
To provide customer service, respond to inquiries, and resolve any issues with your orders or account.
Analytics & Improvement
To analyze website usage, improve our products, and enhance your shopping experience.
Security & Fraud Prevention
To protect against fraud, unauthorized transactions, and ensure the security of our services.
Legal Compliance
To comply with applicable laws, regulations, and legal processes when required.
Information Sharing and Disclosure
We Do Not Sell Your Data
Vital Luxe does not sell, rent, or trade your personal information to third parties for their marketing purposes. We believe your privacy is too important to compromise.
Service Providers
We may share your information with trusted service providers who help us operate our business, such as payment processors, shipping companies, and email service providers.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Consent
We may share your information with your explicit consent or as otherwise described in this policy.
Data Security and Protection
We implement comprehensive security measures to protect your personal information
Security Measures
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SSL Encryption
All data transmission is protected with industry-standard SSL/TLS encryption
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Secure Data Storage
Personal information is stored on secure servers with access controls
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Access Controls
Limited access to personal data on a need-to-know basis
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Regular Updates
Security systems are continuously updated and monitored
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Account Information
Retained while your account is active and for 3 years after closure
Order Information
Retained for 7 years for tax and legal compliance purposes
Marketing Data
Retained until you unsubscribe or request deletion
Your Rights and Choices
You have important rights regarding your personal information
Access Rights
- Request a copy of your personal information
- Review how your data is being used
- Receive information about data sharing
Correction Rights
- Update your personal information
- Correct inaccurate data
- Complete incomplete information
Deletion Rights
- Request deletion of your personal information
- Withdraw consent for data processing
Control Rights
- Opt out of marketing communications
- Limit data processing activities
- Data portability for your information
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience
Types of Cookies
Essential Cookies
Required for basic website functionality and security
Analytics Cookies
Help us understand how visitors use our website
Marketing Cookies
Used to deliver personalized advertisements
Preference Cookies
Remember your settings and preferences
Managing Cookies
You can control and manage cookies through your browser settings or our cookie preferences center.
Note
Disabling certain cookies may affect website functionality and your user experience.
Updates to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements
Notification
We will notify you of any material changes via email or prominent website notice.
Effective Date
Changes will be effective immediately upon posting unless otherwise specified.
Version Control
Previous versions are available upon request for transparency.
Recent Updates
- December 2024
- October 2024 Enhanced user rights section with GDPR compliance details
- August 2024 Updated cookie policy with new tracking technologies
Contact Us
Have questions about this privacy policy or how we handle your data?
Our Address
Vital Luxe
Husova 10
680 01 Boskovice
Czech Republic
Business Hours
9:00 - 17:00
10:00 - 14:00
This privacy policy is effective as of December 2024